Mar 10 2010

Change of plan, (but all part of the vision)

Published by Support under Bra fitting advice, business

Just when I thought I knew what I was doing, something has knocked me off my simple straight road and sent me off on a new track. Am I ready for it? No idea, but I’m going to give it my best shot and see what happens

Can you see all the paths on your journey yet?

“If you have a clear picture in your mind of what it will be like when you’ve won the fight, you won’t feel the pain”, Mohammed Ali

After all the customer feedback and juggling I’ve been doing, I thought I was moving down one track with the bras4mums business. Slow and steady. Continue Reading »

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Mar 05 2010

Guest Post Day – A Dad’s view of breastfeeding

Published by Support under Family life, General

As part of Guest Post Day, set up by @Erica, I’ve swapped my blog post with @iaingilmour whose own blog is an eclectic mix of life, love, music and sheds. I’m sure you’ll enjoy this – very enlightening. Please leave your comments for us, including – should we do this again? Happy Guest Post Day!

Breastfeeding Blog

I’ve always been a bit of a breast man myself.  Many a pleasant hour has been spent admiring my wife’s young roes and I must confess to the occasional fondle when her back wasn’t turned.  And then my wife chose to breastfeed. Continue Reading »

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Feb 28 2010

Why juggling is good for us

Published by Support under Family life, business

We all talk about “having too many balls in the air”, “keeping all the plates spinning”, or simply, “having too much to do, and too little time”. And we think of it as negative.

What's important to us?

But why not turn it around and look at all the positives that our busy lives can give us? I’ve had one hell of a week (and I don’t usually use language like that!), but I’m still here with my house, family and business, so what have I got to complain about? Continue Reading »

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Feb 22 2010

Customer feedback

Published by Support under Bra fitting advice, business

I really enjoyed my weekend at the London Baby Show this weekend with bras4mums. It was great to meet new and returning customers on the stand, and offer a free bra fitting service to pregnant and breastfeeding women.

Overall, I probably did about 200 bra fittings over the weekend, which is quite amazing really. Everyone is a different shape and needs different shape bras for support. Plus we all have different tastes and budgets.

It was also good to hear people’s feedback on our range and service so that we can grow and develop our range to suit women of all bra sizes. bras4mums currently offer the widest range of maternity and nursing bra styles and sizes in the UK, but as we were told at the weekend, there is still room for improvement!

We’ve recently asked for feedback through a short survey, which is making  interesting reading! I’m asking more people to complete the survey so that we can ensure that women who are both existing customers, and also those who have never used our online bra fitting service can let us know what we can do better for them.

I’m also getting a lot of helpful feedback through our facebook fan page, and via conversations on twitter. I take account of everything that’s said, even if I can’t change things straight away. Please do join in the conversations.

Tomorrow I’m heading to MODA, a trade fair for lingerie and fashion. I have a long list of styles and shapes that I’m looking for for existing customers. Some are for ladies who’ve had a mastectomy or lumpectomy, others are for smaller backed, and /or bigger busted ladies, some pregnant or breastfeeding, others who use our bras4all range. I’m hoping to find a lot of what I need. Otherwise I’ll have to rethink.

Feedback in a business and personally is so important. But, we must use what we learn. Not just tuck it away, or tick the box that we had on our list. Feedback from customers helps to inform the direction of the business, and develop excellent customer service to potentially loyal customers.

I’m in business to help women. But, I need to know what they’re struggling with bra wise to be able to help them more. Please let me know your feedback about bras, bra fitting, styles, sizes so that I can help you and others like you in the future.

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Feb 15 2010

Does one day really matter?

Published by Support under Family life

Roses for Valentine's Day

Yesterday was Valentine’s Day. The anniversary of my husband asking me to marry him. The day we all celebrate love and relationships. The first anniversary of my Mum’s hip cracking at the beginning of the end of her life through cancer. And, my Nan’s 96th birthday.

And we didn’t mark it in any way. Continue Reading »

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Feb 10 2010

Preparing to Lead

Published by Support under business

I’m currently preparing to go to day 3 of my LEAD course, tomorrow. The course supports each business to develop and grow, through challenging our thinking and practice. Tomorrow morning’s session is being lead by John Leach, whose profile includes the following:

“John is an expert in customer development strategies linked to personal improvement.  His coaching tools and techniques when adopted have immediate impact!  He is the author of ‘Pitch Perfect’ a recently published book that has generated widespread appeal from organisations keen to deliver winning strategies and breakthrough performance.”

Impressive! Continue Reading »

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Feb 04 2010

Bra fitters are crucial to women’s health

I’ve just returned from training 7 bra fitters in the wider issues of bra fitting for maternity and nursing bras, using the RCM accredited Bra Fitting Awareness Course. During my long drive home it’s really struck me that, even though all these women have been bra fitters in the shops they work in, they still had very little understanding of how important bra fitting is to women’s health and well being, especially during pregnancy and breastfeeding. The exact point made by last week’s Which report I talked about previously. Continue Reading »

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Jan 29 2010

Spreadsheets & Hugging

Published by Support under General, business

Give someone a hug today - it'll do you both good

A strange title I hear you shout! Exactly! Well now I guess I have to explain it to you?

I started a Leadership course for small businesses this week – see previous post. We had a 2 day residential to get to know each other and build up trust between the group as we’re going to be journeying together for the next 10 months.

We had a great 2 days. Day 2 was quite emotionally challenging for me. I certainly want this course to challenge me, and it’s what I need to help me move the business forward to the next level of growth. But I guess I hadn’t expected to need quite as many hugs as I got from the female members of the course.

And as I’m impatient to get moving with growing the business (anyone interested in offering a bras4mums bra fitting service around the UK? Still planning how I do this, but it’s certainly needed), I want someone to help me with my business plan. Hence the spreadsheet support someone has offered.

So, it does go together. Some of you may find you need a hug every time you re-do your business plan. Or that you avoid business planning, or re-checking your plan? Well, I’m finding that my new tweet friends are giving me a tweet-hug, and my new course mates are going to give me the support I need to grow bras4mums across the UK. The support you get from people, their knowledge and their ability to say just the right thing at the right time -it’s fab!

Give someone a hug today – you’ll feel better, and you never know how much it will mean to them.

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Jan 27 2010

Our bra fitting standards

A Which report published this week could not recommend any

A measure is only a guide

High Street bra fitting service, stating, “Fewer than 1 in 3 shops measured up and no service was good enough to recommend.” Just style reported that even though the report focused on larger busted women (DD+), smaller busted women also got a poor service

I have to say I’m disappointed, but not surprised. My business was set up almost 6 years ago after I got awful advice from a ‘trained bra fitter’ running an independent business. But I still see women who tell us of their awful experiences in High Street Shops.

I’ve always based the bra fitting service we offer at bras4mums and bras4all on good fitting advice. We will not let a woman buy a bra we believe is ill fitting. If she insists, we make a note on her fitting record, in case she has cause to complain.

We allow up to an hour for each fitting at our shop and with our home fitting service. This allows time to educate the customer as well as try on a variety of styles and sizes to ensure good fit. At the shows we attend, this isn’t possible, but our fitters do their best in a very busy environment, and will spend as much time with a customer as required to ensure good fit and comfort.

One of our main frustrations as bra fitters, are the sizes available from suppliers. Even though bras4mums offers the widest range of maternity and nursing bras in the UK, we don’t feel there is enough for a lot of the women we see. We need more 28-30 back sizes, more F+ cups, and particularly more HH – J – L cups. Despite our good communications with our suppliers, they are still not listening as we’re only a small part of their income. For example, HOTmilk have decided to no longer manufacture 30 band sizes. It turns out that we’re one of the very few stockists of this size, and not big enough for them to manufacture just for us.

Yes, bra fitting services should be better and more consistent. But so should bra manufacturing! You can even buy a bra from the same manufacturer in a different size to normal due to the fabric being more/less stretchy. It’s frustrating!

So, if in doubt, give us a call. Our bra fitters are trained to offer advice by phone and by email. We may use a tape measure as a guide, but not as the final ’size answer’, as all bras fit differently. See how we size you up for an initial guesstimate and starting point.

Recent training sessions we’ve run have surprised the attendees, and disappointed sales assistants. During the day they’ve not only realised that they are uncomfortable in their current bra, but that the range that they are stocking will not fit most of the women who shop there! Stores need to start asking women what they want, not relying on suppliers who want to sell bra patterns they already have.

Don’t let anyone tell you it’s the right fit if it’s uncomfortable to wear. But please do remember, that you may not be wearing your bra right. Do listen to advice on this – an ill fitting bra really can affect your health.

Related article – Why aren’t we taught how to wear a bra at school?

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Jan 21 2010

Cake is the key to success

Published by Support under Family life, business

What cake brings you success?

I’ve decided that this is going to be my strapline for 2010. It’s certainly tasty and feels very positive.

My themeword for 2010 is FOCUS, and is part of my Challenge 2010. I decided that I need to FOCUS on my business, my family, my friends and me! Not much then!

But today, I noticed that @RebehakHarriman was going to get cake to help her focus. And that’s when it came to me – “Cake is the key to success”!

And it makes sense doesn’t it? All those ingredients we have to use to make different cakes, all have to be measured out and mixed together in the right quantities to get the excellent results we all enjoy eating. Continue Reading »

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