We all talk about “having too many balls in the air”, “keeping all the plates spinning”, or simply, “having too much to do, and too little time”. And we think of it as negative.
What's important to us?
But why not turn it around and look at all the positives that our busy lives can give us? I’ve had one hell of a week (and I don’t usually use language like that!), but I’m still here with my house, family and business, so what have I got to complain about? continue reading…
I really enjoyed my weekend at the London Baby Show this weekend with bras4mums. It was great to meet new and returning customers on the stand, and offer a free bra fitting service to pregnant and breastfeeding women.
Overall, I probably did about 200 bra fittings over the weekend, which is quite amazing really. Everyone is a different shape and needs different shape bras for support. Plus we all have different tastes and budgets.
It was also good to hear people’s feedback on our range and service so that we can grow and develop our range to suit women of all bra sizes. bras4mums currently offer the widest range of maternity and nursing bra styles and sizes in the UK, but as we were told at the weekend, there is still room for improvement!
We’ve recently asked for feedback through a short survey, which is making interesting reading! I’m asking more people to complete the survey so that we can ensure that women who are both existing customers, and also those who have never used our online bra fitting service can let us know what we can do better for them.
I’m also getting a lot of helpful feedback through our facebook fan page, and via conversations on twitter. I take account of everything that’s said, even if I can’t change things straight away. Please do join in the conversations.
Tomorrow I’m heading to MODA, a trade fair for lingerie and fashion. I have a long list of styles and shapes that I’m looking for for existing customers. Some are for ladies who’ve had a mastectomy or lumpectomy, others are for smaller backed, and /or bigger busted ladies, some pregnant or breastfeeding, others who use our bras4all range. I’m hoping to find a lot of what I need. Otherwise I’ll have to rethink.
Feedback in a business and personally is so important. But, we must use what we learn. Not just tuck it away, or tick the box that we had on our list. Feedback from customers helps to inform the direction of the business, and develop excellent customer service to potentially loyal customers.
I’m in business to help women. But, I need to know what they’re struggling with bra wise to be able to help them more. Please let me know your feedback about bras, bra fitting, styles, sizes so that I can help you and others like you in the future.
Roses for Valentine's Day
Yesterday was Valentine’s Day. The anniversary of my husband asking me to marry him. The day we all celebrate love and relationships. The first anniversary of my Mum’s hip cracking at the beginning of the end of her life through cancer. And, my Nan’s 96th birthday.
And we didn’t mark it in any way. continue reading…
I’m currently preparing to go to day 3 of my LEAD course, tomorrow. The course supports each business to develop and grow, through challenging our thinking and practice. Tomorrow morning’s session is being lead by John Leach, whose profile includes the following:
“John is an expert in customer development strategies linked to personal improvement. His coaching tools and techniques when adopted have immediate impact! He is the author of ‘Pitch Perfect’ a recently published book that has generated widespread appeal from organisations keen to deliver winning strategies and breakthrough performance.”
Impressive! continue reading…
I’ve just returned from training 7 bra fitters in the wider issues of bra fitting for maternity and nursing bras, using the RCM accredited Bra Fitting Awareness Course. During my long drive home it’s really struck me that, even though all these women have been bra fitters in the shops they work in, they still had very little understanding of how important bra fitting is to women’s health and well being, especially during pregnancy and breastfeeding. The exact point made by last week’s Which report I talked about previously. continue reading…
